1.
Service operation includes which of the following activities?
- A.Testing the service
- B.Rolling out the service
- C.Deciding whether to retire the service
- D.Optimizing the service
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| Testing and rolling out the service are part of the service transition stage, and the decision to retire the service is strategic. |
2.
Many processes from other lifecycle stages also take place during the service operation
stage. Which of the following processes does not fall into this category?
- A.IT service continuity management
- B.Availability management
- C.Service level management
- D.Design coordination
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| Design coordination takes place solely within the service design lifecycle stage, whereas the other processes have elements of operational activity. |
3.
Which of the following is the correct list of service operation functions described in
ITIL?
- A.Technical management function, facilities management function, service desk function
- B.Infrastructure management function, desktop support function, application management function, service desk function
- C.Technical management function, operations management function, application management function, service desk function
- D.Infrastructure management function, service desk function, application development function
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| This includes the correct list of functions in service operation. |
4.
Which of these activities is facilities management not responsible for?
- A.Maintaining air-conditioning to the required level in the server rooms
- B.Defining the infrastructure requirements to support the services
- C.Ensuring that the power supply at disaster recovery sites meets the requirement
- D.Testing the UPS and generators
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| Defining the infrastructure requirements will be part of service design. |
5.
Match the activities to the functions.
1. Activity: Console management 2. Activity: Identifying functional and manageability requirements for application software
3. Activity: Providing a single point of contact
4. Activity: Designing and managing the infrastructure
a. Function: Service desk
b. Function: Technical management
c. Function: Application management
d. Function: Operations management
1. Activity: Console management 2. Activity: Identifying functional and manageability requirements for application software
3. Activity: Providing a single point of contact
4. Activity: Designing and managing the infrastructure
a. Function: Service desk
b. Function: Technical management
c. Function: Application management
d. Function: Operations management
- A.1d, 2a, 3c, 4b
- B.1d, 2c, 3a, 4b
- C.1a, 2b, 3c, 4d
- D.1b, 2c, 3d, 4a
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| Option B correctly matches the activities and functions. |
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