96.
Which of the following statements about a statement of requirements is incorrect?
- A.An SoR should always contain business requirements.
- B.An SoR should identify the mandatory facilities.
- C.The SoR should always state the maximum budget available.
- D.The SoR should specify the architecture on which the solution is required to run.
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| Stating the budget in advance would hamper negotiation later, which makes Option C the incorrect statement. The other three statements are true. |
97.
Which of the following statements regarding the implementation of a new tool is
correct?
- A.Customization will have to be repeated for each upgrade
- B.Configuration may affect supplier support obligations.
- C.An out-of-the box tool would require customized training.
- D.Following configuration, but before deployment, all the new processes should be defined.
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
| Customization (but not configuration) will have to be repeated for each upgrade. Configuration would not affect supplier support obligations (customization might). Out-of-the-box tools would mean standard training could be used. Processes should be defined before tool selection. The tool should follow the process, not vice versa. |
98.
The MoSCoW approach is often adopted when preparing a request for a new service
management tool. What do the uppercase letters in the term MoSCoW stand for?
- A.Might, Should, Could, Wanted
- B.Mandatory, Should, Costed, Wanted
- C.Must, Should, Could, Would
- D.Mandatory, Should, Customizable, Won’t
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| Explanation: M stands for must have requirements, S stands for should have requirements, C stands for could have requirements, and W stands for would like in the future requirements. |
99.
Which of the following shows the correct order of steps to be carried out when
selecting a tool?
- A.Agree on selection criteria. Identify requirements. Identify products. Evaluate products. Rank the products. Score each product. Compile a short list of suitable products. Select product.
- B.Identify requirements. Identify products. Agree on selection criteria. Evaluate products. Score each product. Rank the products. Compile a short list of suitable products. Select product.
- C.Identify requirements. Identify products. Agree on selection criteria. Evaluate products. Compile a short list of suitable products. Score the products. Rank the products. Select product.
- D.Identify products. Identify requirements. Agree on selection criteria. Evaluate products. Rank the products. Compile a short list of suitable products. Score each product. Select product.
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| The steps in Option C are in the right order. Option A suggests selection criteria first, but this cannot be done without understanding requirements. Option B puts shortlisting toward the end of the steps, which would mean a lot of investigation into an unsuitable tool could be done unnecessarily. Option D goes straight to product identification without requirements gathering. |
100.
Which of the following is not an advantage of using tools during service design?
- A.They allow large amounts of repetitive work to be carried out quickly and consistently.
- B.They save time because less testing of the solution will be required.
- C.Tools provide a wealth of management information.
- D.The use of tools helps standardize practices and integrates processes.
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| The use of a service design tool will not reduce testing time. All the other options show actual benefits of using a tool. |
|
|
||||||||||||||||||||||||||||
