21.
Which of these activities is facilities management not responsible for?
- A.Maintaining air-conditioning to the required level in the server rooms
- B.Defining the infrastructure requirements to support the services
- C.Ensuring that the power supply at disaster recovery sites meets the requirement
- D.Testing the UPS and generators
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| Defining the infrastructure requirements will be part of service design. |
22.
Match the activities to the functions.
1. Activity: Console management
2. Activity: Identifying functional and manageability requirements for application software
3. Activity: Providing a single point of contact 4. Activity: Designing and managing the infrastructure
a. Function: Service desk
b. Function: Technical management
c. Function: Application management
d. Function: Operations management
1. Activity: Console management
2. Activity: Identifying functional and manageability requirements for application software
3. Activity: Providing a single point of contact 4. Activity: Designing and managing the infrastructure
a. Function: Service desk
b. Function: Technical management
c. Function: Application management
d. Function: Operations management
- A.1d, 2a, 3c, 4b
- B.1d, 2c, 3a, 4b
- C.1a, 2b, 3c, 4d
- D.1b, 2c, 3d, 4a
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| Option B correctly matches the activities and functions. |
23.
There are two elements to operations management. What are they called?
- A.Facilities management, operations development
- B.Facilities ownership, operations control
- C.Console management, facilities management
- D.Facilities management, operations control
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| Facilities management and operations control are the two elements of operations management. |
24.
Which of the following correctly identifies an objective of the technical management
function?
- A.Planning and designing the technical aspects of any new or changed service
- B.Carrying out the backup and restore of files for users
- C.Planning and designing the applications of any new services
- D.Answering user calls and dealing with requests
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
| Technical management deals with the technical aspects of new or changed services. Option B is carried out by IT operations management, Option C by applications management, and Option D by the service desk. |
25.
Application management is responsible for the technical expertise in the support and
management of applications. Which of these statements best reflects the objectives of
application management?
1. Designing applications
2. Deciding which applications should be purchased
3. Agreeing to the support arrangement for application support
1. Designing applications
2. Deciding which applications should be purchased
3. Agreeing to the support arrangement for application support
- A.1 only
- B.2 only
- C.All of them
- D.1 and 3 only
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| All of these are objectives of application management |
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