36.
Which of the following are responsibilities of capacity management?
1. Negotiating capacity requirements to be included in the SLA
2. Monitoring capacity
3. Forecasting capacity requirements
4. Dealing with capacity issues
1. Negotiating capacity requirements to be included in the SLA
2. Monitoring capacity
3. Forecasting capacity requirements
4. Dealing with capacity issues
- A.2, 3, and 4
- B.1 and 2 only
- C.All of the above
- D.1, 2, and 4
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
| Monitoring and forecasting capacity requirements and dealing with capacity issues and incidents are the responsibility of the capacity management process. Although capacity management would be consulted before capacity requirements would be agreed for inclusion in the SLA, it is the responsibility of the service level management process to negotiate these targets for service level agreements. |
37.
Capacity management includes three subprocesses. What are they?
- A.Service capacity, business capacity, component capacity
- B.System capacity, business capacity, component capacity
- C.Service capacity, business capacity, configuration capacity
- D.System capacity, business capacity, infrastructure capacity
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
| The subprocesses of capacity management described in the ITIL framework are business, service, and component capacity management. |
38.
Which of the following shows the correct description for the business capacity
management subprocess?
- A.It considers the capacity of staff resources to support new services.
- B.It provides a view of the detailed information relating to the performance management of technical assets.
- C.It provides a view of the future plans and requirements of the organization.
- D.It provides a view of the service performance achieved in the operational environment.
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| Business capacity management is concerned with understanding the future business plans and their implications on the IT infrastructure. The detailed planning and management of the technical aspects is covered by the component capacity management subprocess, whereas the service capacity management subprocess is responsible for the service performance achieved in the operational environment. |
39.
True or False? Capacity management has both reactive and proactive activities.
- A.True
- B.False
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
| There are reactive and proactive elements to the process, to both plan and react to operational needs. |
40.
Which of these statements is/are correct?
1. Risk management is a vital part of both capacity and information security management.
2. Both capacity management and information security management are cyclic processes.
1. Risk management is a vital part of both capacity and information security management.
2. Both capacity management and information security management are cyclic processes.
- A.Statement 1 only
- B.Statement 2 only
- C.Both statements
- D.Neither statement
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| Risk management is part of information security management but is not a responsibility of capacity management, which plans ahead and includes some contingency in case the expectations for the capacity requirements prove inaccurate. Both processes are cyclic—planning, implementing, monitoring the result, deciding on further actions required and planning them, and so on. |
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