81.
With which stages of the service lifecycle does the service portfolio interact?
- A.Service strategy, service design
- B.Service strategy, service transition, continual service improvement
- C.Service strategy, service design, service operation, continual service improvement
- D.Service strategy, service design, service transition, service operation, continual service improvement
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| The service portfolio has information that can be used by all stages of the service lifecycle. It is sometimes referred to as the spine of the lifecycle approach. |
82.
Which of these statements reflects the purpose of service portfolio management?
- A.Ensures sufficient capacity for the current and future needs of the business
- B.Ensures that the service delivered by the service providers will align with business requirements
- C.Ensures sufficient availability to meet the current and future needs of the business
- D.Ensures that the service provider has the right mix of services to balance the investment in IT with the ability to meet business outcomes
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| The service portfolio allows the IT provider and customer to determine whether the correct services are being provided to meet the business needs by creating a holistic view of all the services under the control of the service provider. This includes services under development and retired services. |
83.
Which description (X, Y, or Z) best matches each catalog type (1, 2, and 3)?
1. Business/customer catalog
2. Technical catalog
3. Multiview catalog
X. View of all services that are used
Y. View of the supporting services used to deliver the customer-facing services
Z. View of the customer-facing services that are directly delivered to the customer
1. Business/customer catalog
2. Technical catalog
3. Multiview catalog
X. View of all services that are used
Y. View of the supporting services used to deliver the customer-facing services
Z. View of the customer-facing services that are directly delivered to the customer
- A.X = 3, Y = 2, Z = 1
- B.X = 1, Y = 2, Z = 3
- C.X = 2, Y = 1, Z = 3
- D.X = 2, Y = 3, Z = 1
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
| Each of the catalogs is described accurately—customer-facing services are viewed in the business/customer catalog, the technical catalog provides visibility of the supporting services, and the multiview catalog will provide visibility of all services to the appropriate audience. |
84.
Which of the following is the correct definition of the service catalog?
- A.A document that describes the IT service, service level targets, and responsibilities of the IT service provider and the customer
- B.The complete set of services managed by a service provider, used to manage the entire lifecycle of all services
- C.A database or document with information about all live IT services
- D.Justification for a particular item of expenditure, including information about costs, benefits, options, and risks
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| A service catalog is a documented information source that details the information relating to all live services. |
85.
Which of the following are included in a service catalog?
1. Customer-facing services
2. Strategic services
3. Supporting services
4. Retired services
1. Customer-facing services
2. Strategic services
3. Supporting services
4. Retired services
- A.1 and 2
- B.1, 2, 3, and 4
- C.1 and 3
- D.2 and 3
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| Strategic services is not a name used in the ITIL framework, so this can be discounted. Retired services are captured as part of the service portfolio. Customerfacing and supporting services are the descriptions of the services captured in the service catalog. |
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