51.
Which of the following is not an objective of service transition?
- A.Set correct expectations on the performance and use of new or changed services.
- B.Provide good-quality knowledge and information about services and service assets.
- C.Document how service assets are used to deliver services and how to optimize their performance.
- D.Ensure that service changes create the expected business value.
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| Option C is an objective of service strategy, not service transition. |
52.
Which of the following statements about service transition is/are correct?
1. Transition turns strategy into deliverables.
2. It is in the service transition stage that the design is used in the real world and the strategy is realized.
3. The value of a service is identified in strategy, and the service is transitioned to deliver that value.
4. Improvements identified by CSI may need to go through transition to be implemented.
1. Transition turns strategy into deliverables.
2. It is in the service transition stage that the design is used in the real world and the strategy is realized.
3. The value of a service is identified in strategy, and the service is transitioned to deliver that value.
4. Improvements identified by CSI may need to go through transition to be implemented.
- A.All of the above
- B.1, 2, and 3 only
- C.3 and 4 only
- D.2, 3, and 4 only
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| It is design that turns strategy into deliverables (1), and it is in the service operations stage that the design is used in the real world and the strategy is realized (2). |
53.
Which of these situations is out of scope for service transition?
1. Transferring between suppliers
2. Producing a business case to justify outsourcing the service to an external supplier
3. Moving to a partnership with several suppliers
4. Setting up a joint venture with another organization
5. Terminating a contract with a supplier
1. Transferring between suppliers
2. Producing a business case to justify outsourcing the service to an external supplier
3. Moving to a partnership with several suppliers
4. Setting up a joint venture with another organization
5. Terminating a contract with a supplier
- A.None of the above
- B.1, 3, and 4 only
- C.1, 2, 3, and 4 only
- D.1, 3, 4, and 5 only
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| Service transition covers the transfer of services, as described in options 1, 3, and 4. Producing a business case is a service strategy task. Terminating a supplier contract would involve a number of transition tasks, such as updating the CMS and supplier and contract management information system, putting an alternative supplier in place, or taking the service in house. |
54.
True or False? The purpose of service transition is to ensure that new or changed
services are designed according to the strategy.
- A.True
- B.False
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| The purpose of service transition is to ensure seamless transition of designed services to meet the business expectations agreed in strategy. |
55.
Which of these options is not an aspect of successful service transition?
- A.Developing capacity plans to identify customer needs
- B.Assessing and mitigating risk
- C.Controlling service assets to ensure that their integrity is maintained
- D.Building efficient repeatable mechanisms for building, testing, and releasing the service
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
| Capacity plans are developed as part of service design in the capacity management process. |
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