41.
Which of the following are responsibilities of IT service continuity management?
1. Ensuring that IT services can continue in the event of a disaster
2. Carrying out risk assessments
3. Ensuring that the business has contingency plans in place in case of a disaster
4. Ensuring that all IT staff know their role in the event of a disaster
1. Ensuring that IT services can continue in the event of a disaster
2. Carrying out risk assessments
3. Ensuring that the business has contingency plans in place in case of a disaster
4. Ensuring that all IT staff know their role in the event of a disaster
- A.2, 3, and 4
- B.1, 2, and 4
- C.1 and 2 only
- D.All of the above
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| Ensuring that the business has contingency plans in place in case of a disaster is the responsibility of the business, not IT service continuity management. |
42.
IT service continuity management carries out a BIA in conjunction with the business.
What does BIA stand for?
- A.Business integrity appraisal
- B.Business information alternatives
- C.Benefit integration assessment
- D.Business impact analysis
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| BIA stands for business impact analysis. |
43.
Which of the following statements about IT service continuity management (ITSCM)
is TRUE?
- A.ITSCM defines the service that can be provided in the event of a major disruption. The business can then plan how it will use the service.
- B.ITSCM and business continuity management (BCM) have no impact on each other.
- C.BCM defines the level of IT service that will be required in the event of a major disruption. ITSCM is responsible for delivering this level of service.
- D.It is the responsibility of ITSCM to deliver a single continuity plan that will fit all situations.
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| BCM and ITSCM are closely linked as described in the option. |
44.
Which of these are KPIs relating to IT service continuity management?
1. KPI: Regular and comprehensive testing of ITSCM plans achieved consistently
2. KPI: Regular reviews undertaken, at least annually, of the business and IT continuity plans with the business areas
3. KPI: Overall reduction in the risk and impact of possible failure of IT services
4. KPI: Number of incidents that result in a major incident
1. KPI: Regular and comprehensive testing of ITSCM plans achieved consistently
2. KPI: Regular reviews undertaken, at least annually, of the business and IT continuity plans with the business areas
3. KPI: Overall reduction in the risk and impact of possible failure of IT services
4. KPI: Number of incidents that result in a major incident
- A.1, 3, 4
- B.2, 3, 4
- C.1, 2, 3
- D.1, 2, 4
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| The number of incidents (4) is a KPI for incident management. |
45.
In which stages of the IT service continuity lifecycle does testing take place?
- A.Initiation and ongoing operation
- B.Initiation and implementation
- C.Implementation and ongoing operation
- D.Requirements and strategy and ongoing operation
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| Testing takes place during implementation and ongoing operation. |
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