56.
Which of these statements is not part of the purpose of the SACM process?
- A.Control of the assets that make up our services
- B.Management of the changes to our service assets
- C.Identification of service assets
- D.Capture accurate information about service assets
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| The purpose of the SACM process is to identify and control the assets that make up our services, and to maintain accurate information about these assets. |
57.
SACM is a process that supports which of the following stages of the service lifecycle?
1. Service strategy
2. Service design
3. Service transition
4. Service operation
5. Continual service improvement
1. Service strategy
2. Service design
3. Service transition
4. Service operation
5. Continual service improvement
- A.1, 3, and 5
- B.2, 3, and 4
- C.2, 3, 4, and 5
- D.1, 2, 3, 4, and 5
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| SACM is a process that supports all stages of the service lifecycle by providing information about the assets that make up our services. |
58.
Which of these statements best describes a configuration record?
- A.Any resource or capability that could contribute to the delivery of a service
- B.A service asset that needs to be managed in order to deliver an IT service
- C.A set of attributes and relationships about a CI and stored in a configuration management database
- D.Categorization of the CIs that make up the services
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| A configuration record captures the information about a configuration item and records the attributes and relationships. It is stored in the CMDB. Option A is a service asset, Option B is a configuration item, and Option D is activity carried out in SACM. |
59.
Which of the following statements concerning the value of the CMS database to the
business is not correct?
- A.It helps prevent unnecessary purchases of licenses or equipment by identifying spare items that can be reused.
- B.It ensures that the service desk staff have the knowledge they require to resolve incidents.
- C.It avoids the organization being fined for not being able to prove that all of its software is legal.
- D.It helps prevent failed changes by allowing an accurate impact assessment.
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| Although it may help provide background information to an incident, the CMS would not normally contain known errors and so forth. |
60.
Which of the following is not a potential danger when implementing SACM?
- A.Examining the related CIs for every change may slow down the process.
- B.Staff may not realize the importance of the process.
- C.The cost of maintaining the level of detail being gathered may not be matched by the benefits from having the information.
- D.Ineffective change management may make maintaining an accurate CMS impossible.
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
| This information will be easily available in the CMS once the process is implemented, saving time and reducing the risk of changes. Staff members need to understand the criticality of an accurate CMS through an awareness campaign. The level of detail maintained must match the value of such information, and without effective change management, effective SACM is impossible. |
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