76.
Which of the following service design processes is not discussed in relation to service
offerings and agreements?
- A.Service level management
- B.Capacity management
- C.Supplier management
- D.Service catalog management
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| The service design processes discussed in relation to service offerings and agreements include service level management, supplier management, service catalog management, and design coordination. The remaining service design processes of availability, capacity, IT service continuity management, and information security management are out of scope for service offerings and agreements. |
77.
What is the purpose of the design coordination process?
- A.Manage the service level management process
- B.Manage the service transition lifecycle stage
- C.Ensure the production of the service design package
- D.Ensure that the strategy is managed throughout the lifecycle
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| Option A is carried out by the manager of the service level management process. Option B is the responsibility of the transition planning and support process. Option D is completed by the IT steering group and senior management of the department. |
78.
Which of the following goals of design coordination responsibilities is incorrect?
- A.To ensure that the goals and objectives of the design stage are met
- B.To design the solution
- C.To provide a single coordination point
- D.To ensure that the design meets the requirements
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| The design coordination process does not design the solution; it coordinates the work of others. It is responsible for ensuring that the design meets the requirements. It is responsible for providing a single coordination point and for ensuring that the objectives of the service design stage are met. |
79.
Which of the following is not a purpose of strategy management for IT services?
- A.Articulate how a service provider will enable an organization to achieve its business outcomes
- B.Ensure that the service provider is not overextended and so does not commit to services that they are not able to provide
- C.Establish how to decide which services will be best suited to meet the business outcomes
- D.Identify the most effective and efficient way to manage the services
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| Strategy management for IT services is responsible for deciding and describing what services the service provider will deliver to enable the organization to achieve its business outcomes, and which services will be the most appropriate to enable this. Ensuring that there are sufficient resources to provide the services to which it is committed is a purpose of the financial management for IT services process, not strategy management. tool. |
80.
Which of the following lists show the aspects of warranty defined in the ITIL
guidance?
- A.Integration, capacity, consistency, and continuity
- B.Cost-effectiveness, integration, availability, security
- C.Security, capacity, availability, and consistency
- D.Security, capacity, availability, and continuity
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| Warranty refers to the ability of a service to be available when needed, to provide the required capacity, and to provide the required reliability in terms of continuity and security. Warranty can be summarized as how the service is delivered, and can be used to determine whether a service is fit for use. |
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