46.
Service operation includes which of the following activities?
- A.Testing the service
- B.Rolling out the service
- C.Deciding whether to retire the service
- D.Optimizing the service
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| This is one of the defined service operation activities. Testing and rolling out are transition activities, and decisions about service retirement are made in the strategy stage. |
47.
Many processes from other lifecycle stages also take place during the operation stage.
Which of the following processes does not fall into this category?
- A.IT service continuity management
- B.Availability management
- C.Service level management
- D.Design coordination
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| Design coordination takes place only as part of design. Availability management takes place in service operations, because reasons for downtime are examined and actions are taken to prevent recurrence. ITSCM plans are rehearsed and updated as part of service operations. Performance against service level targets is measured in service operations, and both incident and problem management seek to reduce or prevent downtime that could threaten the achievement of the SLA targets. |
48.
Which of the following is the correct list of functions described in ITIL?
- A.Technical management function, facilities management function, service desk function
- B.Infrastructure management function, desktop support function, application management function, service desk function
- C.Technical management function, operations management function, application management function, service desk function
- D.Infrastructure management function, service desk function, application development function
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| These are the four functions described in ITIL. The facilities management responsibility in option A forms part of the operations management function. The infrastructure management and desktop management responsibilities in option B are not ITIL functions; infrastructure management will be carried out by the technical management function, and desktop support is usually part of operations management. |
49.
Which of these activities is facilities management not responsible for?
- A.Maintaining air conditioning to the required level in the server rooms
- B.Defining the infrastructure requirements to support the services
- C.Ensuring the power supply at any disaster recovery sites meets the requirement
- D.Testing the UPS and generators
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| This is the responsibility of technical management. The air conditioning and power management responsibilities are part of facilities management’s responsibilities for maintaining the physical operations environment. |
50.
Match the activities to the following functions.
1. Activity: Console management
2. Activity: Identifying functional and manageability requirements for application software
3. Activity: Providing a single point of contact
4. Activity: Designing and managing the infrastructure
a. Function: Service desk
b. Function: Technical management
c. Function: Application management
d. Function: Operations management
1. Activity: Console management
2. Activity: Identifying functional and manageability requirements for application software
3. Activity: Providing a single point of contact
4. Activity: Designing and managing the infrastructure
a. Function: Service desk
b. Function: Technical management
c. Function: Application management
d. Function: Operations management
- A.1d, 2a, 3c, 4b
- B.1d, 2c, 3a, 4b
- C.1a, 2b, 3c, 4d
- D.1b, 2c, 3d, 4a
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| The responsibilities of each function defined in ITIL include the activity listed in option B. |
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