41.
Which of these is the best description of the purpose of transition planning and
support process?
- A.To provide overall planning and coordination of resources for service transition
- B.To provide coordination for all change management activities
- C.To provide planning for all designs in the service lifecycle
- D.To provide planning for operational activities during release management
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
| Transition planning and support provides overall planning for service transitions and coordination of the resources they require. Option B refers to a change management purpose, option C refers to a purpose of design coordination, and option D would be involved in the planning phase of release and deployment. |
42.
Which of these statements about transition planning and support is/are correct?
1. Transition planning and support identifies and manages risks, in accordance with the risk management framework adopted by the organization.
2. Transition planning and support ensures that repeatable processes are adopted by all engaged in the transition.
1. Transition planning and support identifies and manages risks, in accordance with the risk management framework adopted by the organization.
2. Transition planning and support ensures that repeatable processes are adopted by all engaged in the transition.
- A.1 only
- B.2 only
- C.Both
- D.Neither
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| These statements are both objectives of transition planning and support, ensuring that transitions are managed effectively. |
43.
Which of these statements is not part of the purpose of the SACM process?
- A.To control the assets that make up your services
- B.To manage the changes to your service assets
- C.To identify service assets
- D.To capture accurate information about service assets
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| The purpose of the SACM process is to identify and control the assets that make up your services and maintain accurate information about these assets. The management of the changes to your service assets is a purpose of change management. |
44.
SACM is a process that supports which of the following stages of the service lifecycle?
1. Service strategy
2. Service design
3. Service transition
4. Service operation
5. Continual service improvement
1. Service strategy
2. Service design
3. Service transition
4. Service operation
5. Continual service improvement
- A.1, 3, and 5
- B.2, 3, and 4
- C.2, 3, 4, and 5
- D.1, 2, 3, 4, and 5
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| SACM is a process that supports all stages of the service lifecycle by providing information about the assets that make up your services. |
45.
Which of these statements best describes a configuration record?
- A.Any resource or capability that could contribute to the delivery of a service
- B.A service asset that needs to be managed in order to deliver an IT service
- C.A set of attributes and relationships about a CI and stored in a configuration management database
- D.Categorization of the CIs that make up the services
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| A configuration record captures the information about a configuration item and records the attributes and relationships. It is stored in the CMDB. Option A is a service asset, option B is a configuration item, and option D is an activity carried out in SACM. |
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