11.
What is the purpose of the service portfolio management process?
- A.To capture details of live operational services only
- B.To ensure you have an appropriate mix of services to meet the requirements of customers
- C.To ensure all services are documented according to the requirements of the business
- D.To capture details of retired services only
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| The service portfolio contains details of all services to be under control (pipeline) or live (catalog) or retired. It should provide sufficient detail to ensure the service provider is giving the customers the services required to support business needs. |
12.
Which of these statements represents an objective of service portfolio management?
- A.Deliver authorized change requests
- B.Maintain records of all service components and their relationships.
- C.Maintain the definitive managed portfolio of services provided by the service provider.
- D.Provide accurate information about the service level achievements for core services.
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| Service portfolio management is responsible for creating and maintaining a service portfolio, which consists of the details of all services to be under control (pipeline) or live (catalog) or retired. It should provide sufficient detail to ensure the service provider is giving the customers the services required to support business needs. Option A is an objective of change management, option B is an objective of service asset and configuration management, and option D is an objective of service-level management. |
13.
Which of these is not part of the scope of service portfolio management?
- A.All the services a service provider currently delivers
- B.All the projects the customer is planning to deliver
- C.All the services a service provider is planning to deliver
- D.All the services a service provider has retired from live operation
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| Projects are not captured in the service portfolio; IT services are captured in the service portfolio. |
14.
Which of these statements about service portfolio management is/are correct?
1. Service portfolio management should be responsible for monitoring the performance of the services according to the service level agreements.
2. Service portfolio management should be responsible for evaluating the value of the services provided throughout the whole of their lifecycle.
3. Service portfolio management should be able to compare the merits of the existing services against those that are being planned.
4. Service portfolio management should compare the results of continual service improvement initiatives to decide whether to improve services.
1. Service portfolio management should be responsible for monitoring the performance of the services according to the service level agreements.
2. Service portfolio management should be responsible for evaluating the value of the services provided throughout the whole of their lifecycle.
3. Service portfolio management should be able to compare the merits of the existing services against those that are being planned.
4. Service portfolio management should compare the results of continual service improvement initiatives to decide whether to improve services.
- A.1, 2, and 4
- B.1, 2, and 3
- C.2 and 4
- D.2 and 3
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| Monitoring service performance is performed by service-level management; comparing results of improvement initiatives is carried out by CSI. |
15.
Which of these is not part of the structure of the service portfolio?
- A.Service register
- B.Service pipeline
- C.Service catalog
- D.Retired services
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
| The service portfolio consists of a service pipeline, service catalog, and retired services. |
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