31.
Who is responsible for producing evidence that the process activities have been carried out
correctly, in the form of records?
- A.Process owner
- B.Process practitioner
- C.Process manager
- D.Service owner
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| This is one of the defined responsibilities of the process practitioner, who is responsible for carrying out the process and documenting its activities. |
32.
What does RACI stand for?
- A.Responsible, Accountable, Consulted, Involved
- B.Recorded, Assessed, Consulted, Informed
- C.Review, Authorize, Consult, Inform
- D.Responsible, Accountable, Consulted, Informed
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| This is the correct list of role responsibilities in the RACI model as described in ITIL and other methodologies. |
33.
Which of the following is not one of the responsibilities of a service owner?
- A.Communicating with the customer as required on all issues regarding the delivery of the service
- B.Designing the metrics for the process and ensuring that these provide the necessary information to judge the effectiveness and efficiency of the process
- C.Representing the service across the organization and attending service review meetings with the business.
- D.Being the escalation (notification) point for major incidents affecting the service
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| This is one of the process owner responsibilities. |
34.
Who is responsible for ensuring the right numbers of staff are assigned to the various roles
within the process and that they understand what is required of them?
- A.Process manager
- B.Process owner
- C.Service owner
- D.Process practitioner
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
| Managing a process requires resources; therefore, the process manager is responsible for this. |
35.
Which of the following is true?
- A.Accountability can be shared.
- B.There may be more than one person responsible.
- C.Someone must always be consulted for each process step.
- D.The process owner is the person informed for every process step.
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| There can be only one person accountable, and not all activities or decisions need to include Consulted or Informed. |
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