36.
Which of these statements is the best description of the purpose of the service transition
lifecycle stage?
- A.Ensure services agreed on and designed in strategy and design are delivered effectively into operation.
- B.Ensure services are designed to meet business expectations.
- C.Ensure services are operated according to service level agreements.
- D.Ensure services are measured and improved according to improvement guidelines.
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
| This is the purpose of the service transition lifecycle stage, to ensure that the new or changed service is delivered into operation successfully. |
37.
Which of these is a recognized “business benefit” or “value statement” for the service transition
lifecycle stage?
1. Deliver changes to services with a consistent approach
2. Manage the business strategic plans
3. Control the assets of the infrastructure
4. Improve business strategy through service transformation
5. Provide increased confidence in the success of changes
1. Deliver changes to services with a consistent approach
2. Manage the business strategic plans
3. Control the assets of the infrastructure
4. Improve business strategy through service transformation
5. Provide increased confidence in the success of changes
- A.1, 2, 3, and 4
- B.2, 4, and 5
- C.1, 3, and 5
- D.1, 2, 3, 4, and 5
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| Service transition provides value by delivering services consistently, controlling IT assets and increasing confidence in the success of changes. |
38.
Which of these statements best reflects the purpose of change management?
- A.To deliver successful projects to operations
- B.To provide controlled change
- C.To provide success strategies for the business
- D.To deliver an accurate configuration management system
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| The purpose of change management is to provide controlled change across the whole of the service lifecycle. |
39.
Which of these is part of the scope of IT change management?
- A.Business strategic changes
- B.Minor operational changes
- C.IT service changes
- D.Project changes
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| Change management does not cover business, project, or minor operational changes. The change process is used for IT service changes. |
40.
What is the benefit of using a change model?
- A.It allows a change to be accepted into release more easily.
- B.It allows the customer to bypass the normal change process.
- C.It allows project teams to use the change process for project changes.
- D.It allows predefined steps to be used when handling similar types of change.
- Answer & Explanation
- Report
Answer : [D]
Explanation :
Explanation :
| A change model provides predefined steps for handling changes of a similar type. This provides a repeatable and consistent approach to managing changes of similar type. |
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