- Home
- Networking
- CCNP Troubleshooting 642-832
16.
What two steps should be taken after a problem has been resolved? (Choose two answers.)
- A.For consistency, the same configuration should be implemented on all equipment of the same type.
- B.To accidentally prevent their reuse, previously archived configurations of the repaired device should be deleted from the archive server.
- C.Confirm that the user who reported the problem agrees that the problem is resolved.
- D.Make sure the implemented solution is integrated into the network's routine maintenance model.
- Answer
- Report
Answer : [B, C]
17.
What are two reasons why troubleshooters should document their steps as they
attempt to verify their hypothesis? (Choose the two best answers.)
- A.The steps can be submitted to the proper authority prior to their implementation.
- B.The steps serve as a rollback plan if the attempted solution does not resolve the problem.
- C.The steps help ensure the troubleshooters do not skip a step in their solution.
- D.The steps help reduce duplication of efforts.
- Answer
- Report
Answer : [B, C]
18.
A troubleshooter is hypothesizing a cause for an urgent problem, and her hypothesis
involves a network device that she is not authorized to configure. The person who is
authorized to configure the network device is unavailable. What should the troubleshooter do?
- A.Wait for authorized personnel to address the issue.
- B.Attempt to find a temporary workaround for the issue.
- C.Override corporate policy, based on the urgency, and configure the network device independently because authorized personnel are not currently available.
- D.Instruct the user to report the problem to the proper department that is authorized to resolve the issue. 10.What are two reasons why troubleshoot
- Answer
- Report
Answer : [B]
19.
When performing the eliminate potential causestroubleshooting step, which caution should the troubleshooter be aware of?
- A.The danger of drawing an invalid conclusion from the observed data
- B.The danger of troubleshooting a network component over which the troubleshooter does not have authority
- C.The danger of causing disruptions in workflow by implementing the proposed solution
- D.The danger of creating a new problem by implementing the proposed solution
- Answer
- Report
Answer : [A]
20.
What are the two primary goals of troubleshooters as they are collecting information? (Choose two answers.)
- A.Eliminate potential causes from consideration.
- B.Identify indicators pointing to the underlying cause of the problem.
- C.Hypothesize the most likely cause for a problem.
- D.Find evidence that can be used to eliminate potential causes.
- Answer
- Report
Answer : [B, D]
|
|
||||||||||||||||||||||||||||
