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1.
Which of the following describes the statement of work (SOW)?
- A.A legally binding document that states the dates and times that the engineer will perform work.
- B.A document the customer presents to prospective vendors/integrators explaining what work they wish to have completed.
- C.A legally binding document that the vendor/integrator presents to the customer for approval. The document should state the definition and scope of the work to be performed. This is driven by the CRD and onsite interviews.
- D.A document that is presented to the customer upon completion of a project. This document details the work that has been completed.
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| The SOW is a document that is generated by the vendor/integrator that details the work to be done. The details of the document are generated through the various interview sessions, as well as the CRD. |
2.
If a customer requests work that was not included in the SOW, which of these options are
true? (Choose all that apply)
- A.The vendor/integrator can choose to implement the work out of scope and incur any associated costs.
- B.The vendor/integrator can issue the customer a change order detailing the costs required to perform the work, then wait to see if the customer chooses to pay.
- C.The vendor/integrator must fulfill all customer requests, and must complete the out- ofscope work and incur any associated costs.
- D.The customer can cancel the entire project.
- Answer & Explanation
- Report
Answer : [A, B]
Explanation :
Explanation :
| The SOW is a legally binding contract between the two parties, so the customer cannot cancel it based on requesting work that is out of scope. The consultant can choose to do the work for free or issue a CO, but cannot be forced to complete work that was not agreed upon and signed off on in the SOW. |
3.
When you are designing a customer network, which of the following should be your
first step?
- A.Present the customer with a detailed technical design.
- B.Gather the customer requirements and assess the possible solutions that would meet their needs.
- C.Present the customer with a high - level design that can be fine - tuned once the requirements are discovered.
- D.Ask the customer what their technical design should look like.
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| The very first step in a network design should always be gathering the customer requirements. |
4.
When gathering requirements for a client device, which of the following questions would
not be considered a technical requirement?
- A.The client device must be certified by the Wi - Fi Alliance.
- B.The client device must support both 802.11g as well as 802.11a.
- C.The client device must cost under $500.
- D.The client device must be easy to use.
- Answer & Explanation
- Report
Answer : [C]
Explanation :
Explanation :
| Cost is a business requirement, not a technical requirement. |
5.
The project sponsor will always be able to answer what type of question about the project?
- A.The type of security model to use
- B.Which business objectives must be met
- C.The hardware vendor that will be deployed
- D.The client adapters that should be used given the environment
- E.Regulatory or legal requirements
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
| The project sponsor is the champion for the project but cannot be expected to have technical knowledge. Most times the project sponsor is more focused on the business and relies on the engineers to provide the technical expertise. Regulatory or legal requirements would not always be known to a project sponsor. These requirements would need to be conveyed to the project team by a regulatory or legal domain expert. |
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