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- CCNP Tshoot 300-135
1.
Identify the three steps in a simplified troubleshooting model.
- A.Problem replication
- B.Problem diagnosis
- C.Problem resolution
- D.Problem report
- Answer & Explanation
- Report
Answer : [B][C] and [D]
Explanation :
Explanation :
2.
What troubleshooting step should you perform after a problem has been reported
and clearly defined?
- A.Propose an hypothesis
- B.Collect information
- C.Eliminate potential causes
- D.Examine collected information
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
3.
What are the two primary goals of troubleshooters as they are collecting information?
- A.Eliminate potential causes from consideration
- B.Identify indicators pointing to the underlying cause of the problem
- C.Propose an hypothesis about what is most likely causing the problem
- D.Find evidence that can be used to eliminate potential causes
- Answer & Explanation
- Report
Answer : [B][D]
Explanation :
Explanation :
4.
When performing the “eliminate potential causes” troubleshooting step, which caution
should the troubleshooter be aware of?
- A.The danger of drawing an invalid conclusion from the observed data
- B.The danger of troubleshooting a network component over which the troubleshooter does not have authority
- C.The danger of causing disruptions in workflow by implementing the proposed solution
- D.The danger of creating a new problem by implementing the proposed solution
- Answer & Explanation
- Report
Answer : [A]
Explanation :
Explanation :
5.
A troubleshooter is hypothesizing a cause for an urgent problem, and her hypothesis
involves a network device that she is not authorized to configure. The person who is
authorized to configure the network device is unavailable. What should the troubleshooter
do?
- A.Wait for authorized personnel to address the issue.
- B.Attempt to find a temporary workaround for the issue.
- C.Override corporate policy, based on the urgency, and configure the network device independently because authorized personnel are not currently available
- D.Instruct the user to report the problem to the proper department that is authorized to resolve the issue.
- Answer & Explanation
- Report
Answer : [B]
Explanation :
Explanation :
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